Does the airport transfer take me directly to my accommodation?
When to booking was exclusively made for you, the driver will take you directly to your hotel/apartment.
How can I pay?
You can pay cash or by credit card.
When do I have to pay?
You will only pay once the driver has taken you to your destination.
How do I find the taxi driver at Innsbruck airport?
The taxi driver will be waiting for you at the arrival lounge carrying a sign with your name.
What will happen if my plane is delayed?
The taxi driver will monitor the landing time of your flight. If you are delayed the driver will wait for you.
Do I have to pay extra to take my luggage, skis/snowboards and other equipment along?
No, taking your luggage along is free. We only use fixed prices, there are not hidden small prints.
What do I have to do if I cannot find my destination on the site?
You can send us an e-mail so we can have a look what we can do for you.
How can I contact Welcome Taxi?
You can send us an e-mail or call us. We are available per phone 24/7 and we will respond to your e-mail within 15 minutes.
Do I have to share my booked taxi with other travellers?
No, we only arrange private transfers. The vehicle is exclusively booked for you.
What does a private transfer mean?
The hired vehicle is only meant for you and your travelling company.
Does Welcome Taxi also offer shared transfers?
No, we only arrange private transfers.
Do I have to take my own baby or child seat?
No, you can indicate this when you make your booking. We will arrange for a free seat in the relevant vehicle.
What do I have to do if I cannot find my driver at the airport?
You can call our telephone line that is available 24/7.